In the waterproofing business, every company does something different. There are no set guidelines or rules about how waterproofing a foundation is supposed to be done. It is up to your judgment to make the right decision as to what makes the most sense to you. However, since most people shopping around for a waterproofing company are novices in this area, your only reliable source to make sure you are spending your dollar with a good company is the BBB.

You will find out if the company you are checking on cares about their reputation, and is in this business to stay, not just to make a quick buck and get out. BBB will help you make a more informed decision. We highly recommend checking with the BBB first before you hire any company / contractor. Even if that company / contractor is not a member of the BBB, if there are customer complaints filed against them / him the BBB report will tell you that.

On the other hand, why would you risk hiring somebody who is not a member? When you invest your hard-earned dollar in your home improvement, you surely do not want to lose your money AND hire a second company after the first one did not fix the problem and refuses to honor their warranty. Beware: some companies offer a very "limited warranty" that releases them from any liability, while others' warranties expire after just one year -- which is just when your basement starts leaking again.

As with other businesses, if a price is too good to be true, it usually is. Being in this business for as long as we have been, we have seen and heard it all from people who received bad service from companies who took the homeowners' money and left a still-leaking basement behind. Therefore, do your homework now and only hire companies that will provide you with a copy of their insurance, Workers' Compensation, a reference sheet, AND that are BBB members without complaints on their reports. We are members of the BBB Care Program and proud of our good reputation!